Monthly Archives: June 2012

How to conduct user observation sessions

Watching real users use your product or prototype is really the only way to truly evaluate whether your design is sufficiently usable and learnable. User observation sessions quickly reveal where users have problems figuring out your product. Let’s take a … Continue reading

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How to recruit users for usability testing

To conduct effective usability tests, you need to find real users whom you can observe while they use your product. If you have a consumer product intended for sale to the general public, you’ll need to make sure that your … Continue reading

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What user interface designers need to know about how human memory works

Human memory is complex and a little mysterious. Unlike electronic data storage, human memory is not perfectly reliable and predictable. In this section, we’ll take a whirlwind tour of what we know about human memory, and then we’ll think about … Continue reading

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How users’ skills and competence improve with practice

As users gain experience with using a product, their skill tends to improve in the following ways: Increasing knowledge of the product’s capabilities (what it can do) Increasing knowledge of how to perform tasks, and how to deal with special … Continue reading

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Designing software for different user skill levels

As a user interface designer, you’ll need to think about how you will make your software product understandable and learnable for beginners while at the same time not hindering experts from working productively. The general skill levels of people using … Continue reading

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Security usability: Designing usable software security measures

Security is critical in many software applications, but security measures often are seen as annoyances that negatively impact the user experience. The essential purpose of security, however, is to protect users (and other stakeholders) from more serious negative experiences. For … Continue reading

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