Category Archives: Training

How users’ skills and competence improve with practice

As users gain experience with using a product, their skill tends to improve in the following ways: Increasing knowledge of the product’s capabilities (what it can do) Increasing knowledge of how to perform tasks, and how to deal with special … Continue reading

Posted in Psychology for UX Design, Training, Usability, User Experience Design | Leave a comment

What should you look for in a usability trainer?

On the User Experience Stack Exchange, Sushil Bharwani recently posted a great question asking for advice on how to choose a trainer to provide instruction on usability techniques. I responded with the following suggestions: If I were hiring a usability … Continue reading

Posted in Training, Usability | Leave a comment